Return & Refund Policy

Return Window

• Customers may request a return or exchange within 14 days of receiving their order.
• All clothing items, including sale and discounted items, are eligible for return.

Return Conditions

Items must be:

• Unwashed and unused
• Free from perfume or other alterations
• Original tags attached

Returns that do not meet these conditions may be rejected.

How to Initiate a Return

Refunds

• Refunds are issued to the original payment method.
• Refunds will be processed within 5 working days after receiving the returned item.
• Shipping costs are non-refundable, for both returns and exchanges.

Exchanges

• Customers may request an exchange for different sizes or replacement items.
• Customers are responsible for 50% of the shipping cost for returns or exchanges.
• Exchange processing time may vary depending on location.

Lost or Damaged Packages

• If an item is lost or damaged during shipping, we will resend a replacement item at no extra cost.
• Customers are encouraged to inspect packages upon delivery.

Compensation Vouchers

• For minor inconveniences such as delays or small issues, we may issue a discount voucher redeemable on our website.
• Voucher terms and expiry will be communicated via email.

Legal & General Terms

• Customer Responsibility: Once a purchase is made, the item belongs to the customer. Returns are voluntary within 14 days; no additional warranties are provided.
• Packaging: Customers must ensure items are returned securely.
• Policy Accessibility: This policy is clearly visible on our website to ensure transparency.
• Frequent Returns: We reserve the right to review excessive return behavior to prevent abuse.
• Policy Updates: We may update this policy at any time; changes will be reflected on our website.

Thank you for shopping with [Your Store Name]! We aim to provide a safe, clear, and hassle-free shopping experience for all customers.